About NC Deck & Railings Co.

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NC Deck & Railings Company was created for one reason and one reason only. To become the premier deck company in North Carolina that focuses on one thing and one thing only......Decks. Research says that if you focus on 10 things, that you have a 5% chance of fulfilling one of the 10. If you focus on 5 things, your chance of fulfillment goes up to 32% of one of the 5. We here at NC Deck & Railings Company made the decision a long time ago that 32% was not who we were. We would not settle for anything less than 100% or we would just  do something else. We knew that with a lot of hard work, devotion and promise to never become content in what products we offer our customers, we could without a doubt, know that we truly only offer the best decking products & services in the market. We here at NC Deck & Railings Company strive to be the leader, beyond a doubt, when it comes to deck and porch work throughout North Carolina. From a small single deck board replacement, to a new dream deck or porch, we believe the experience should be nothing less then excellent. So experience what doing business with an exceptional company is like. Make NC Deck & Railings Company your first call when it comes to your homes deck and porch work.

Over the years it seems as though many companies have forgotten about their promise to their customers. Lately all I hear is the company said I was difficult to work with, I changed my mind in the scope, I picked out the material, I owe more money. That's a lot of I's. In todays day and age, more times than not, companies are great until they get their contract and deposit payment then they are off to the next sale. The project tends to go downhill rather quickly from there. Communication is hard to come by, you have to nag for updates and schedules seem to be a foreign word. We will not operate that way. We stay true to our core values of customer service. We follow our company values and vision. Simply put... Our Promise to our customers is not unique or different from what other companies will tell you they do. The difference is that we follow them. They are our road map to successful relationships with our clients that create Raving fans one at a time.

- A human answers our phones that actually works at NC Deck & Railing Company.

- We arrive when we say we are going to arrive at your residence.

- We deliver our proposals in a timely manner- Usually within 24-28 hours.

- Our proposals are our price. No estimates or ballparks. What you see is what you pay.

- You will not receive any high pressure sales from our staff. We would much rather work with customers that were ready to start the project and are excited then others that were not quite ready and feel they were pressured into the project.

- We will not give you a high proposal then call you back in 3 days after you did not move forward with the work and magically drop the price $3,000 dollars.

- We communicate with our Customers from the time we receive a contract through the completion of the project.

- Our Customers are given commencement dates as well as substantial completion dates from the time of contract signing.

- Our Customers are up to date on the status of their project throughout the production stage.

- Our Customers experience a job walk through at the end of every single project we do to ensure our level of craftsmanship as well as our Customers satisfaction.